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SMS terms

Last updated October 21, 2026

This page describes the text message programs run by FollowSystems LLC, 30 N Gould St, Sheridan WY 82801 (“FollowSystems”, “we”, “us”). It forms part of our Terms of service and works with our Privacy policy.

These programs are for people who contact us or do business with us. It doesn’t cover texts that our clients send to their own customers through the service. Those are sent by the client, under the client’s own consent and opt-out practices.

1. The programs

FollowSystems Account and Appointment Messages. Texts about something you asked us for or that relates to your relationship with us:

  • Confirmations, reminders and changes for a call you booked, including the call link.
  • Onboarding, setup and support messages for clients.
  • Account, billing and service notices.
  • Replies to a message you send us.

FollowSystems Tips and Offers. Marketing texts, only if you separately agree: tips for running a local service business, updates to the free checklist, and offers for our service.

2. How you agree (opt-in)

  • Account and appointment messages. You agree when you give us your mobile number on a form that says we’ll text you about your call or account, or when you text us first. We reply to your message.

  • Tips and offers. You agree by ticking the separate, unticked box next to the mobile number field on our forms. The box says:

    By ticking this box, I agree to receive recurring marketing text messages from FollowSystems at the mobile number I entered. Consent isn’t a condition of any purchase. Message and data rates may apply. Message frequency varies, up to [4] messages a month. Reply STOP to cancel or HELP for help. See the SMS terms and Privacy policy.

We keep a record of when and how you agreed. Your consent to marketing texts is separate from your consent to account and appointment messages. Submitting a form without ticking the box doesn’t sign you up for marketing texts.

3. How often we text

Account and appointment messages depend on your bookings and account activity. Tips and offers: up to [4] messages a month.

4. Cost

We don’t charge you for texts. Your mobile carrier may charge message and data rates, depending on your plan.

5. How to stop and get help

  • Stop: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any text. We’ll send one message to confirm, and then no more texts. Replying STOP to a marketing text stops marketing texts. Reply STOP to an account message to stop all texts from us.
  • Start again: Reply START (or UNSTOP).
  • Help: Reply HELP, or email support@followsystems.com.

6. Your information

We use your mobile number only to send you the texts you agreed to and to run our business. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text consent and opt-in data aren’t shared or sold, except with the providers that deliver our messages, such as Twilio and Klaviyo, who may use them only to provide that service. See our Privacy policy for the rest.

7. Carriers and delivery

Supported carriers include the major US and Canadian mobile carriers. Carriers aren’t liable for delayed or undelivered messages. Delivery can be delayed or fail for reasons we don’t control, and we can’t guarantee that every text arrives.

8. Who to contact

FollowSystems LLC, 30 N Gould St, Sheridan WY 82801. Email support@followsystems.com.